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Your Technical Support Request (TSR)

We will be glad to assist you regarding technical questions or spare parts. Please fill out all fields with an asterisk * (mandatory fields). Sending a TSR is free-of-charge and part of our general customer service. Should cost be involved for further steps, we will always inform you before.

Technical Support Request

1) Unit Type / Request Object

The type plate with the unit designation and identification number can be found on or in vicinity of maintenance doors or covers.

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Model Type / Product*

Mentioning a location helps to communicate more clearly and to find a unit easier.

2) Your Data

Please enter here your communication data to reach you best.

3) Your Reference / Title

Please enter a title (reference) with max. 50 characters. This helps you and us to identify your request easier.

4) Your Request

Please enter the details here. We can assist you better the more information you provide.


Sending Files

You may send one file or one photo here (not larger than 5 MB). Do you want to send larger or serveral files? Simply finish this form and send it. You will receive a confirmation e-mail afterwards. You may answer this e-mail and add additional files or photos.

Data Protection And Terms Of Use*

Send Request

Have you filled all fields with a * ? After clicking on "Send" and finalizing your form, you will receive a confirmation e-mail with your data provided here. You may use this e-mail for sending further information at a later point of time. No e-mail received? Please check your spam filter! After clicking on "Send" you may review the data entered, make changes, or finalize your request.